Job Board

Job Description
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Salary: $10.00 - $15.00 per hour

Responsibilities
Review renewals and conduct personalized insurance reviews with clients
Cross sell to existing clients
Handle inbound quotes/sales, billing, claims and service calls
Process policy changes
Process/resolve billing, service and claims issues
Requirements
Must be able to pass a background check with Farmers Insurance Group
High School education or equivalent
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Excellent Communication/interpersonal skills.
Professional phone etiquette.
Great Customer Service Skills.
Problem-Solving Capabilities.
Strong communication and negotiation skills.
Bilingual, fluent in both English and Spanish is beneficial.
No insurance experience required but must be willing to learn