Job Board

Bell Person

Posted: 14 September, 2021

Organization: Hotel Drover

Location: Fort Worth, TX

POSITION: BELL PERSON
LOCATION: FORT WORTH, TEXAS

ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So, dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE’RE SEEKING:
We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Minibar Attendant for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

The Bellman is a visual role requiring exceptional customer service skills. You will welcome and greet guest while proactively engage in opportunities to exceed the guest’s expectations. Ideal candidate has a passion for customer service, maintains a genuine, efficient, and appealing work environment for our guests.

ESSENTIAL RESPONSIBILITIES:

Embody the values + guiding principles of Hotel Drover
Ability to manage multiple functions and deliver results in a demanding, fast paced environment
Build and maintain relationships with all stakeholders while acting as an extension of the Hotel Drover brand
Previous experience in hotel industry.
Maintain a professional and high-quality service-oriented environment at all times
Consistently offer professional, friendly service and have an ability to address special requests of guests
Offer assistance with baggage, including but not limited to calling for car service and transportation
Be knowledgeable of all room types and features to effectively acquaint guests when escorting to guest rooms
In-depth knowledge of attractions/restaurants/bars/venues in local area preferred
Transport guests to and from the hotel in the House Car
Assist with Bell and House Car servicing
Perform other reasonable job duties as requested by leader
MUST HAVES:
Strong knowledge of the City of Fort Worth and other parts of the DFW Metropolis
Must be familiar with Forbes, AAA, and Hotel standards
Must have the ability to carry/lift/push/pull items weighing up to 50 pounds, role requires frequent bending and kneeling
The ability to communicate effectively and graciously
Operate with passion, respect, integrity, dedication, and empowerment to all internal and external guests
Some experience in customer service preferred
Flexible schedule, able to work evenings, weekends, and holidays.
Strong interpersonal and relationship building abilities; passion for collaboration
QUALIFICATIONS:
Available to work a varied schedule that will include evenings and weekends
Excellent verbal communication skills
Operate with passion, respect, integrity, dedication, and empowerment to all internal and external guests
Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
The team member is required to perform all necessary duties of the job. The team member must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.
HOTEL DROVER OFFERS A COMPREHENSIVE BENEFITS PACKAGE INCLUDING:
Personal and professional growth opportunities
Workplace culture with heart and soul
Wellbeing benefits for you and your family
Paid time off
Career experience of a lifetime
OUR CORE VALUES: