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We’re thrilled that you are interested in joining us here at the Amynta Group!

: This position is responsible for handling up to 1000 calls a month, and handling title corrections for up to 1500 accounts a month. In addition, the Account Representative must be willing to take on extra responsibilities when needed to assist other functions in the title department, including mail processing, VIN validation and release processing. Training on all aspects of the title area is necessary and on-going in order to provide expert service to our callers and timely, accurate account processing.
Essential Duties and Responsibilities include the following. Other duties may be assigned.

Ÿ Handle all functions of a Jr. Title Service representative.

Ÿ Review title documents to determine if corrections are warranted and process as necessary

Ÿ Contact client by phone or e-mail

Ÿ Provide specific customer service to clients, dealers, or customers as necessary

Ÿ Review outgoing failure letters for accuracy in follow-up process

Ÿ Audit system to ensure that follow-up process is happening correctly

Competency:

To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Responds promptly to customer needs. Oral Communication - Listens and gets clarification; Responds well to questions. Written Communication - Able to read and interpret written information. Quality - Demonstrates accuracy and thoroughness. Quantity - Completes work in timely manner.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED). Experience with vehicle titles, DMV’s or auto dealers preferred. Accurate typing skills and must type 45-50 WPM.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Good verbal communication skills. Excellent phone manners.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Analytical ability. Ability to work independently.

Computer Skills: AS/400

Certificates and Licenses: No certifications needed

Supervisory Responsibilities: This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

THIS JOB/POSITION DESCRIPTION IS TO BE USED AS A GUIDE TO THE EMPLOYEE AND MANAGEMENT TO ACCOMPLISH PDP TECHNOLOGIES OBJECTIVES. THIS JOB/POSTION DESCRIPTION ONLY COVERS CERTAIN FUNCTIONS AND RESPONSIBILITIES OF THE JOB/POSITION. IT IS SUBJECT TO CHANGE AND MODIFICATION, AND IT SHOULD NOT BE CONSTRUED TO BE COMPLETE AND/OR ALL ENCOMPASSING.