Job Board

Who we are.

“CWTSatoTravel is the largest travel service provider to the world’s most important customer- the U.S. military and government. We have offices in the United States and Guam, Belgium, Germany, Italy, Japan, the Netherlands, the United Kingdom, the Spain and the Azores. We are a division of CWT. We have a proud 72 plus year history in servicing the US military and are always looking for a new talent to help us grow as a team. We encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.”

Benefits

Competitive Pay
Vacation, Holidays & Paid Time Off
Health, Dental and Vision Insurance
401(k) Plan
Wellness Program
Life Insurance, Accident and Disability Coverage
Employee Discounts

Position overview

Client Executive who will serve as dedicated Customer Service Advocate on the Department of State (DOS) account providing project management, leadership and direction in order to improve, expand, develop the travel program. As a Client Executive and client-dedicated Customer Service Advocate, your mission will be to improve the overall customer experience for State Department travelers in order to sustain optimum results for our clients and for CWTSatoTravel. Position is in Washington, DC area. Travel is about 5% of the time.

Client Activity

Build the relationship with the DOS and work collaboratively with them to drive results for their travel program and CWTSatoTravel
Set up business rhythm including business reviews both internally and externally with agreement from customer. Leverage CWTSatoTravel tools and relay relevant communication and updates in a timely manner
Maximize client satisfaction and mitigate risks. Monitor client satisfaction indicators and Monitor and report on client specific service level agreements.
Deliver insight & actionable recommendations to the customer, leveraging CWT resources and tools (e.g. CWT AnalytIQ’s).
Develop with DOS its Travel Account Management Plan required by contract.
Resolve and coordinate responses to customer service issues.
Prepare and deliver seminars, one-on-one and other methods of education in order to modify client behavior to ensure travel management compliance
Represent the client within CWTSatoTravel, communicating with key departments on contract requirements and deliverables.
Experience & Education:

Strong verbal and written communication skills.
Travel industry knowledge.
Skilled in using Sabre GDS.
3+ years’ experience managing travel industry accounts.
Strong negotiation skills.
Ability to read and understand contracts and service agreements.
Ability to work effectively both independently and collegially within a multicultural environment.
Highly customer service orientated.
Education: Tertiary education .
Languages

English fluent, written and oral
Foreign language skills are desirable
This position will be an onsite position during training, which is expected to last approximately six months. Afterwards, the position will be hybrid, working 2-3 days per week from home.

Because this position is directly with our Federal Government client, the government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation.

CWTSatoTravel is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

CWTSatoTravel is fully committed to the health and well-being of its employees. CWTSatoTravel can only offer employment to those applicants in the United States that are fully vaccinated as of January 4th, 2022. As part of the application and / or offer process, you will be asked to provide evidence of your vaccination or exemption status and this evidence will be retained in your personnel records.

#LI-CLGB