Job Board

As an employee of the Boston Fed, you will work to promote sound growth and financial stability in New England and the nation. You will contribute to communities, the region, and the nation by conducting economic research, participating in monetary policy-making, supervising certain financial institutions, providing financial services and payments, playing a leadership role in the payments industry, and supporting economic well-being in communities through a variety of efforts. The Boston Fed is one of 12 Reserve Banks and we serve all or parts of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. Our mission is accomplished through our Bank's values: diversity, equity and inclusion, innovation, integrity, and leadership.

A requirement of this position is that the employee must be fully-vaccinated (1 or 2 shot vaccination) and boosted or qualify for an accommodation from the Bank’s vaccination policy; individuals who are unable to be vaccinated due to a medical condition or sincerely held religious belief may request an accommodation from the Bank.
This position is responsible for leading customer support for the Federal Reserve Bank of Boston’s Cash Services department as well as supervising and performing accounting functions for the department, and reporting to the Board of Governors.

Principal Accountabilities ​

Hire, coach and develop a high performing remote/hybrid team. Develop business objectives that align with department goals, monitor performance, and execute meaningful performance evaluations, as well as promote the achievement of professional development.
Oversee and provide customer support with inquiries regarding cash ordering applications, accounting transactions, deposit and ordering procedures and other timely information.
Oversee and perform various accounting entries using a sophisticated accounting and inventory application in order to balance team, units and department cost centers.
Oversee and assist in preparing and maintaining all documentation, signed agreements and contracts pertaining to Cash customers; prepare customer order documentation
Oversee and preparing and transmitting daily, weekly and monthly statistical wires to the BOG.
Perform and report on customer outreach to understand trends and demand
Oversee the compilation of all required documentation for external and internal audit entities
Assist with training, procedural reviews and other related documentation
Lead local and System business continuity efforts and other projects as assigned
Other Accountabilities

Perform other duties as assigned.

Supervision

This position is required to supervise others.

Knowledge and Experience

Knowledge and experience normally acquired through, or equivalent to, the completion of a minimum of an Associate degree and customer service experience.

Team leadership, feedback skills, accounting concepts, attention to detail, customer orientation and strong communication skills.

All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.

The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.

Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
No
Job Category
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.