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Job Description: Fulfillment Lead - Ohio

Department: Fulfillment

Report to: DTC Fulfillment Manager

Classification: Non-Exempt

POSITION SUMMARY:

The Fulfillment Lead is responsible for supervising the daily activities of the Fulfillment Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain a safe and clean environment ensuring company safety rules and regulations are adhered to
• Maintain a high standard of quality for all items produced
• Oversee the fulfillment lines, product refurbishment, box making, and order sorting
• Train new employees; plan, assign and direct daily work and special projects
• Maintain and monitor daily production counts and reports
• Coordinate assignment of orders to production lines
• Reconcile pallet to pick-ticket count discrepancies at end of each day
• Process returns through Coresense
• Forklift certified
• Create/process transfers and monitor inventory in NAV and RF
• Interface with the Customer Service Department to resolve issues with orders
• Cross trained with all floor leads
• Any other assignments as your supervisors may direct

REQUIRED SKILLS:

• Ability to read and interpret documents, such as safety rules and operating and maintenance instructions
• Ability to write reports, business correspondence and procedural manuals
• Excellent verbal and written communication skills
• Ability to effectively present information and respond to questions from groups of manager, clients, customers and employees
• Proficient in Microsoft Word and Excel

QUALIFICATIONS:

• High school diploma
• Related certificate from college or technical school or at least 6-months related experience and training or equivalent combination of education and experience
• Prior supervisory experience helpful not required
• Must share company values: integrity, respect, value creation, compliance, customer focus
• Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm

PHYSICAL/MENTAL REQUIREMENTS:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
• Regularly required to use hands to finger, handle, or feel and talk to hear
• Frequently required to sit and reach with hands and arms
• Occasionally required to stand and walk
• Occasionally required to life and/or move up to 50 lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

SCHEDULE REQUIREMENTS:

• Must be flexible, schedule will change with volume of orders, particularly the fourth quarter of the calendar year