Customer Service Return Agent
Posted: 10 January, 2023
Organization: Enterprise
Location: Denver, CO
National and Alamo located at the Denver International Airport, has an exciting opportunity for a Customer Service Return Agent!
Return agents are responsible for providing superior, friendly, efficient service to all of our customers during the rental return process. This is a short interaction with customers however the Return Agent will provide professional, knowledgeable, and courteous service while accurately completing all transactions. A Return Agent will greet the customer, while inspecting the condition of the vehicle, before verifying the invoice and the customers experience with us at National and Alamo. This position works primarily outside in all seasons and weather conditions with a great team and in a FUN culture!
Starting compensation for this position is $20.00 / hour working 40 hours a week
*Earn up to $500 / month in bonuses!
*We have multiple different full-time schedules including overnight schedules available for this role!
Our employees also enjoy a competitive benefits program (medical, dental, and vision benefits, PTO, etc.), an employee wellness program, 401K and profit-sharing, participation in a national discount program with numerous preferred partners, and employee-discounted rental cars for you and your family!
Responsibilities
Complete return transactions with 100% accuracy
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
Identify vehicles for the following: preventative maintenance, system holds for turnback, recall, mechanical issues, damage issues etc. and verify their movement to the proper lot location
Use of proper statement to determine if vehicle is being returned with full tank of gas
Complete a service alert for any mechanical and or body damage communicated by the customers
Remind customer to check for personal belongings
Advise and review rental charges; and provide an accurate receipt to the customer before inquiring about customer service and satisfaction
Provide information in a professional and courteous manner regarding transportation to the airport terminal
Keep lot organized for ease of access and traffic flow
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years old
Must have a valid driver's license
Must not have more than 2 moving violations and/or at-fault accidents within the last 3 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must not have any drug or alcohol related conviction (DUI, DWI, DWAI) on record within the past 5 years
