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** This position is located in Lakeland, Florida**

Travel is back, and we’re excited to be here, helping travelers protect their trips. In this work-from-home role, you’ll be the expert who helps our customers select the perfect travel insurance solution.

Here's a quick glimpse of what your days will look like as you work with our travel insurance customers:

A DAY IN THE LIFE OF EXCELLENCE

Respond to inbound customer phone calls about our products and services
Answer the caller's questions, determine their needs, and offer solutions to meet those needs
Educate callers about their insurance options, provide pricing, and help assist with the purchase
Serve as a subject matter expert on our products and services—you'll learn them inside and out, and stay up-to-date on new products and policy changes
Accurately enter pertinent customer data and research customer information
Provide excellent customer service at every touchpoint, and should you need help managing a customer’s concern, your manager will be there to help with resolution
Maintain regular, predictable, reliable attendance.
May perform other duties as assigned.

Compensation:

Up to $17.50 an hour base pay
Additional pay on top of base pay for evening and weekend hours
Uncapped monthly incentive with a department average of $600 monthly
Up to 2% of eligible earnings based on company performance

Job Functions

Key responsibilities which take no less than 10% of overall job time.
Regular, predictable, reliable attendance is an essential function of this position.
Respond to inbound customer inquiries via telephone.
Educating potential clients on their insurance options, providing quotes, and assisting with the purchase.
Identify customer needs and provide optimal or alternative product solutions to meet those needs.
Responsible for in-depth knowledge of products and services offered, learning about products and staying up-to-date on new product or policy changes.
Accurately enter pertinent customer data and research customer information.
Escalate customer concerns/issues to the Manager for resolution if all other means of satisfying the customer have been exhausted.
Demonstrated success in a sales based environment.
Able to complete a sale by addressing customer concerns, demonstrating empathy, and consistently moving the customer towards commitment.
May perform other duties as assigned.

Minimum Qualifications

High school diploma or equivalent diploma.
Six (6) to twelve (12) months in a customer service environment with previous success in a sales based environment preferred, but not required.
Possess superb customer service skills, a strong customer focus, and commitment to customer satisfaction.
Limited lines license to be obtained after hire [No testing required]

Preferred Qualifications

Property & Casualty License

Benefits

Robust 401(k) plan
Medical, Dental, Vision, FSA, HSA and Lift Insurance Options
Wellness Programs
Paid Time Off
Paid Holidays
Tuition Assistance
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.