Job Board

** This position is located in Lakeland, Florida**

Travel is back, and we’re excited to be here, helping travelers protect their trips. In this role, you’ll be the expert who helps our customers by reviewing claims and related documentation to determine if a loss is covered and what benefits apply.

What you'll do:

• Key responsibilities which take no less than 10% of overall job time
• Regular, predictable, reliable attendance is an essential function of this position.
• Review claims, identify the incident, determine coverage in accordance with the contract, conclude what, if any benefit applies and the amount to be reimbursed.
• Responsible for paying or rejecting the claim in accordance with the terms and conditions of the insuring agreement.
• Follow-up with customer either via outbound call and letter or email to ensure we are working toward resolution of the claim.

• Answer incoming telephone or email inquiries from customers regarding the status of their claim.
• Enter determination and relevant notes into Claims software in accordance with guidelines.
• Collaborate with other departments as needed to verify or obtain missing information.
• Research discrepancies and escalate questionable claims to the Manager

Answer incoming telephone or email inquiries from customers regarding the status of their claim.

• Send out claim forms to new customers as needed.
• May perform other duties as assigned.

What you bring:

• High school diploma or equivalent.
• (1) year experience in a customer service related function.
• Bilingual preferred; may be required based on business need.
• Previous claims experience preferred.

What we offer:

$17-$19 per hour based on claims experience
Robust 401(k) Plan with company match
Medical, Dental, Vision, FSA, HSA and Lift Insurance Options
Wellness Programs
Paid Time Off
Paid Holidays
Tuition Assistance

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.