Job Board

Upward Health is an in-home multidisciplinary provider that partners with health plans and other risk-bearing entities to address the unique needs of high-risk, high-need patients. Using a unique, holistic, and community-based approach, Upward Health facilitates and delivers care that improves outcomes and the quality of life for every patient. When considering candidates, we look for diverse clinical and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in improving the patient care experience and clinical outcomes while lowering the overall cost of care. Our leadership team is dedicated to developing and promoting a performance-driven culture that promotes positive, highly engaged, collaborative relationships among the various stakeholders. We offer excellent benefits and an incredible employee-first culture.

We are looking for a Sr. Salesforce Analyst to join our Product Team and work with the Manager of Clinical Applications to develop Salesforce-based solutions in Lightning Experience for business needs. Upward Health uses Salesforce Health Cloud as a care management application to track and document activities related to patient care, and our constant growth and diversity of clients introduces new business requirements on a regular basis. The Sr. Salesforce Analyst will, ideally, be able to understand pain points in the application and identify, configure, and build solutions to address these pain points. We are looking for someone who is comfortable interacting with all levels of an organization and who can work with stakeholders to help develop application solutions that will satisfy the requirements of our stakeholders while maintaining the integrity of our clinical documentation. The ideal candidate will have had experience with various configuration components in Salesforce such as Process Builder, Flow Builder, Apex, Aura Components, and Lightning Web Components.

Requirements
Job Responsibilities

Participates in the analysis and review of business requirements and the design of solutions
Develops code-based solutions according to project specifications
Provides accurate timelines for development of solutions
Creates plans for quality assurance testing
Performs quality assurance testing for Salesforce enhancements and configuration changes
Performs all necessary steps to implement and validate solution in Sandbox and Production environments
Works with Product Analysts to ensure continuity and avoid conflict amongst product enhancement releases
Creates technical documentation for new processes and product enhancements
Troubleshoots complex user reported issues escalated by the Help Desk team
When needed, offers guidance on improvement of legacy code
Understands the capabilities and limitations of Salesforce Health Cloud
Maintains confidentiality regarding information being processed, stored, or accessed by the applications
Performs all other duties as needed
Knowledge, Skills, and Abilities

Proficiency in Salesforce Process Builder and Flow Builder
Knowledge of Apex, Aura Components, and Lightning Web Components (or similar experience with web development/programming, including HTML, CSS, and JavaScript)
Proficiency in Salesforce database structure including objects and SOQL
Ability to participate in design sessions and communicate options to Product team and business stakeholders
Exceptional communication and time management skills
Ability to work independently as well as in a group setting
Ability to work a flexible schedule to meet the needs of the group growth and expansion
Salesforce certifications are a plus
Education and Experience

To perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

Bachelor’s or advanced degree in computer science, healthcare informatics, business, or a similar field
3+ years’ experience working with Salesforce (Health Cloud experience preferred)
2+ years’ experience using Developer Console and/or Visual Studio Code (or equivalent)
Experience working with stakeholders and users to understand needs and deliver solutions