Job Board

Description
Roe v. Wade is overturned. Abortion remains legal in New York State. Our doors are still open.

Planned Parenthood of Central and Western New York will continue to provide the expert care, education and resources you've come to rely on – including abortion. Planned Parenthood stands for care. And we won't give up. Not now. Not ever.

Patient Navigator
Syracuse, NY

Diversity and inclusion are core values at Planned Parenthood of Central and Western New York (PPCWNY). PPCWNY recruits exceptional and diverse staff. PPCWNY strives to develop staff into leaders for a diverse and global workplace.

In support of Planned Parenthood of Central and Western New York, Inc. (PPCWNY)’s mission, the Patient Navigator builds strong relationships with patients and with community agencies, organizations, groups and members in order to connect patients with services to improve their social determinants of health and reduce longstanding disparities in health and health care. This position is based in the Syracuse health center and requires some travel in Onondaga Country.

ESSENTIAL FUNCTIONS

Establishes relationships with and serves as primary point of contact for patients regarding barriers to care and social determinants of health, such as economic stability/employment opportunities/education, food stability, housing stability, transportation, accessing healthcare, neighborhood, and physical environment/social support networks
Assists patients with linking to a primary care provider and to health insurance when needed
Refers patients to community resources to assist patients with the Social Determinants of Health
Provides immediate intervention for crisis situations, referrals and linking patients to community resources
Makes appointments and connections (warm referrals) as needed.
Documents, tracks and follows-up on patient encounters, referral appointments and outcomes
Works closely with Syracuse-based Outreach and Education staff and Case Manager to update and maintain referral lists/databases of community resources including service providers, community programs, and community organizations
Researches and identifies resources as patient needs arise if not currently known
Maintains strict confidentiality in accordance with agency policies and HIPAA
Helps promote a climate of positive sexual health
Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation, and others

OTHER ACCOUNTABILITY ACTIVITIES

Attends appropriate community meetings and events to network with community agencies, organizations, and professionals to establish mutual referral relationships to improve health and well-being of community members
Attends bi-weekly supervision meetings with supervisors
Participates on committees and coalitions as assigned
Participates in agency meetings and initiatives as assigned
Other duties/tasks as assigned by supervisor
Requirements
Qualifications

Applicants must possess the following qualifications (or equivalent combination of education and experience):

Education—

High School Diploma or GED equivalency
Experience—

Minimum of 2 years of relevant community outreach/engagement experience
Knowledge, Skills, & Abilities:

Relationships with and knowledge of community-based programs and resources in Syracuse area
Awareness of SDOH such as housing insecurity, food insecurity, mental illness, childcare needs, transportation barriers, interpersonal violence.
Competency in navigating and advocating for patient access
Knowledge of or willingness to be trained in Trauma Informed Care tenets/practices and ability to use these practices with patients
Proficiency in Microsoft Office skills
Demonstrated problem solving skills
Ability to work independently, manage time effectively, set priorities, manage multiple tasks with accuracy, attention to detail, flexibility and humor
Ability to work as part of multi-disciplinary team
Ability to adapt to changing priorities and needs of patients and promote patient autonomy
Strong interpersonal and cooperative skills with both internal and external customers
Planned Parenthood seeks candidates who have experience delivering care in ways that honor and respect LGBTQ communities and the racial and ethnic populations that we serve
Must show a commitment to respecting and learning about the cultural differences, backgrounds, historical traumas, and intersectionality of all colleagues, patients, clients, customers, and vendors
Planned Parenthood seeks candidates who are proficient in two or more languages
A commitment to Planned Parenthood of Central and Western New York’s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential
Work Schedule
This is a full-time position, 40 hours a week, position. Regular schedule will be Monday-Friday with some evenings and Saturdays.

Compensation
Minimum starting rate is $18.05/hr.

Benefits
We offer a generous benefits package including health insurance, paid time off, and a retirement plan with company match.

Planned Parenthood of Central and Western New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.
We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply.
Salary Description
Minimum starting rate is $18.05/hr