Job Board

Description
Roe v. Wade is overturned. Abortion remains legal in New York State. Our doors are still open.

Planned Parenthood of Central and Western New York will continue to provide the expert care, education and resources you've come to rely on – including abortion. Planned Parenthood stands for care. And we won't give up. Not now. Not ever.

Patient Services Specialist
Syracuse, NY

At Planned Parenthood we believe that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply. In support of Planned Parenthood of Central and Western New York (PPCWNY)’s mission, the Patient Services Specialist will be responsible for greeting patients, verifying patient demographic information, checking patients in/out of NextGen computer system, verifying insurance, and screening applicants for presumptive eligibility, Medicaid for Pregnant Women, and the Family Planning Benefit Program.

Essential Functions
Greets patients, visitors, and colleagues in a friendly, courteous, and professional manner
Operates telephones efficiently by promptly answering, screening calls and referring callers appropriately, and recording and delivering messages as necessary
Addresses patient concerns in a prompt, courteous, confidential, and caring manner
Maintains a clean and organized work area, ensuring patient confidentiality according to HIPAA compliance regulations
Schedules, confirms and reschedules patient appointments as needed in a timely, efficient manner
Verifies and/or creates patient demographic and insurance information in the Electronic Practice Management (EPM) system to assure timely and accurate billing
Verifies and/or generates required consents in EPM such as, but not limited to, Request for Medical Services and the Payment Arrangement – Insurance form
Verifies insurance eligibility and coverage prior to services being rendered
Requests photo identification and insurance information from patients in accordance with our policy
Interfaces with Phreesia to check in and register patients
Assesses patients for their placement on a Discount Fee Schedule
Requests income information from patients by completing the appropriate documentation
Assesses eligibility and screens patients for grants and other payment sources, such as but not limited to: Medicaid Presumptive Eligibility for Pregnant Women and the Family Planning Benefit Program
Assists patients with completion of insurance forms as necessary; assists in obtaining necessary program eligibility documentation, if necessary
Collects payment and informs client of any outstanding financial responsibility
Verifies checks, credit cards, and debit cards, as outlined in procedures; provide patient with a payment receipt
Provides emergency contraceptives and birth control to patients/people who walk in for supply sales in accordance with company policy and procedure
Reviews charges for completeness and accuracy; enters client visit record (CVR) data into EPM
Follows appropriate cash handling procedures
Faxes and/or scans medical records requests and paperwork, as directed
Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation and others
Requirements
Qualifications
High School Diploma or GED
1-3 years of experience in healthcare preferred; experience in customer service desirable
Must be able to handle client information discreetly
Must be organized, able to prioritize tasks and handle multiple projects
Must have excellent customer service and communication skills and be comfortable with multi-tasking
Proficiency in MS Office (Word, Excel, Email) is required with ability to work between multiple computer screens
Ability to work independently
Bilingual would be beneficial
Must be able to work a flexible schedule with ability to travel to multiple sites when needed
Must have reliable transportation and a valid NYS driver’s license not in jeopardy of being revoked
Planned Parenthood seeks candidates who have experience delivering care in ways that honor and respect LGBTQ communities
Planned Parenthood seeks candidates who have proficiency in one of the following languages, including but not limited to: Spanish, Nepali, Arabic, and Swahili
A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential
Work Schedule
This is a full-time position, 40 hours per week. Must be able to work a flexible schedule Monday – Friday with rotating Saturdays.

Compensation
Minimum starting rate is $16.50/hr

Benefits
We offer a generous benefits package including health insurance, paid time off, and a retirement plan with company match.

Planned Parenthood of Central and Western New York is an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation,
gender identity, age, protected veteran status, or status as a qualified individual with disability.

We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly
encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented
groups to apply.
Apply