Restaurant Manager in Irving, TX at La Cima Club
Posted: 24 February, 2023Organization: Invited
Location: Dallas, TX
We are Invited.
At Invited Clubs, work feels like play as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life. So, join us and be a part of a fun, fast-paced, high-impact group of talented people where you belong.
Invited reflects our proud history of inclusiveness and captures our welcoming spirit. Our unprecedented collection of more than 200 golf and country, city, and stadium clubs share a common goal- building relationships and enriching lives. The time has come to build on our traditions and write new chapters. We welcome you to join us.
Invited. Where You Belong.
Job Summary
Restaurant Manager
Oversee daily food and beverage service in the Club restaurant operations. Assure all Food and Beverage operations and Member services are coordinated to exceed Member expectations, while ensuring the standards of service and safety guidelines are met.
The benchmarks for a successful Restaurant Manager are: The maintenance of all quality standards for service, cleanliness, and safety employee relations and staff development. Assisting in the development, and training of all service personnel, to maintain a high level of service as well as ensure that the Club adheres to the standards that have been set forth by Invited.
Reports Directly To: Director of Food and Beverage or Assistant Director of Food Beverage. Directly Supervises all front of house food staff.
Day-to-Day
Maintaining Invited service standards as outlined in the Hospitality First training program at high standards.
Responsible for the service of food and beverage to the Members and Guests as scheduled, adhering to the Invited standards of service and excellence.
Directly or indirectly supervise, as directed, service staff to ensure consistent service and execution of Member/Guest FB experience.
Check reservation book and see what functions are occurring during the shift. Check the Captain's book for additional information from the night before. Check room set-up and make sure it corresponds with the reservation book and function sheets.
Have a complete and comprehensive knowledge of the a la carte menu, including daily features and specials.
Responsible for possessing clear knowledge of all various liquors, beer and wines available at the Club.
Accurately execute Member/Guest orders and requests in a timely fashion.
Ensure that room is bussed and cleaned. Re-check function/reservation book to understand and direct others as needed on how the room needs to be set-up for the next service hours or event as applicable.
Start opening procedures for breakfast, lunch or dinner (depending on shift). Including completing closing procedures as applicable.
As applicable, attend, lead and/or participate in all staff meetings, as well as participate in daily line-ups, weekly service training meetings and special training sessions when requested.
As directed, assist in the implementation of various training programs to the service personnel in order to maintain a well-trained staff to achieve Service Excellence and drive Member satisfaction and retention.
Responsible for seeing that daily assignments and side work is completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations.
Assist fellow Employees, Members and Guests to ensure delivery of the 3 Steps of Service. Be aware of Employees and the environment and participate as a member of the team.
Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recovery to resolve any complaints as soon as possible.
Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.
Why Invited
World’s Largest Network of Private Clubs and Golf Courses.
Family Focused Work Environment.
Work/Life Balance.
Medical, Dental, 401k Potential.
Competitive Pay.
Upward Mobility in a Thriving Company.
About You
2+ years experience in restaurant or club related field in Food Beverage Industry.
Bachelors Degree preferred.
Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
Deals with highly confidential material (i.e. Member/Employee Data).
Service STAR Training, Alcohol Management.
Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
Professional indoor office/Club environment.
Have more questions? Check out our Invited Jobs website to get more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook
Invited is an Equal Employment Opportunity Employer / Invited participates in E-Verify. This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the Club.