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Join us for this incredible opportunity to be part of our Rooms team as an Operations Manager at Miraval Austin Resort and Spa located in Austin, Texas. Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America’s Best Resort Spa and Texas’ Best Resort Spa by World Spa Awards!

We offer excellent benefits:

Free room nights, Discounted and Friends & Family Room Rates
Medical, Prescription, Dental and Vision Insurance with only a 30 day waiting period
401K with company match
Generous Paid Time Off policy
Paid Family Bonding Time and Adoption Assistance
Tuition Reimbursement
Free colleague meals during shift
Employee Stock Purchase Plan
Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

Individuals in the Operations Assistant Manager role will report directly to the Resort Manager to provide support with oversight and staff management for all functions within the hotel Rooms and Food & Beverage (F&B) divisions including; Front Office, Guest Services, Telecommunications, Laundry, Housekeeping, Food & Beverage, and Banquets flexing between the aforementioned areas as the operation requires. The Operations Assistant Manager will strive to continually improve the guest and colleague experience while also maximizing the financial performance of the hotel. Specific duties in this role will include but are not limited to:

Agility to adjust to various departments throughout the resort as needed to support the operation
Responsible for short and long term planning, and the management of the Food and Beverage operations in the front of the house
A commitment to guest communication from pre-arrival to post stay survey
Ensuring that Rooms and F&B divisions colleagues behaviors align with Hyatt’s core values
Working closely with all other stakeholders, including fellow leaders in the Rooms and F&B Operations, in a collaborative manner, focusing on the overall success of the hotel
Supervising the colleagues primarily within Rooms and F&B divisions, ensuring that the correct brand standards and luxury levels of service are maintained
Supporting with recruitment for primarily the Rooms and F&B divisions as well as the training of new and current colleagues
Developing of SOPs, policies and initiatives to optimize the operation and see to guest and colleague satisfaction
Conducting regular inventory of all operating supplies, maintaining par levels, entering orders while staying in line with monthly and annual budgets, and support department forecasting
Ensuring healthy and balanced work environment for all
Qualifications
Previous experience in a leadership role required
Progressive Hospitality Management experience with a focus in either Rooms, F&B or both preferred
Computer literate in Microsoft Windows applications and PMS systems such as Resort Suite and Opera, Kronos, and HotSOS
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to focus attention on guest needs, remaining calm and courteous at all times

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.