Customer Service Representative
Posted: 23 March, 2023
Organization: Kemper
Location: St. Louis, MO
Job Description
Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven by intellectual curiosity, analytical superiority, and being world-class operators.
Kemper Life has a talented operations team that believes in this strategic intent. This role is a great opportunity for the right person who wants to be part team in a dynamic growing company. We are looking for the person who can help us make a difference by best serving the needs of our customers. Come join us in Growing for LIFE.
POSITION SUMMARY:
As a Customer Service Representative, you will be working the front line and charged with the mission of effectively, accurately, and courteously answering telephone inquiries from our customers. This is a key position, handling a high volume of incoming calls. This position involves research and resolving customer inquiries via telephone.
The level and compensation will be commiserate with your experience.
All new team members will be scheduled 9:30am-6:00pm CST, Monday – Friday. Once fully trained, flexible scheduling may be available.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Answer customer calls
Display empathy and understanding of customer needs and wants
Research customer issues
Resolve customer inquiries accurately
Maintain service level standards (quantitative and qualitative measures)
Other duties as assigned
MINIMUM JOB REQUIREMENTS:
High school diploma or equivalent required.
Previous customer service experience required.
Previous Insurance experience a plus
Previous Call Center experience a plus
This is an in office position and is located in our St. Louis Missouri location.
REQUIRED JOB SKILLS:
Prior experience in a role utilizing verbal, written communication, and professional telephone skills
Experience that reflects ability to represent the company in a professional manner.
Proven track record of multi-tasking ability
Examples of organization skills and ability to prioritize work
CANDIDATE PROFILE:
Highly motivated and natural self-starter, independent thinker, great planner, and team player
Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions
Ability to cope with uncertainty, learn fast, motivated by new and complex challenges
Manage information in a visually appealing and easy to understand method
Drive results across a team of dynamic communicators and professionals
Ability to quickly absorb complex issues, ensure alignment across cross-functional teams
Possesses a continuous improvement mindset
COMPETENCIES NEEDED:
Decision Quality – making good and timely decisions that keep the organization moving forward
Drives Results – consistently achieves results under difficult circumstances
Action Oriented – takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Collaborates – building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively – develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
Values Differences – recognizes the value that different perspectives and cultures bring to the organization
Nimble Learning – actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
