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Customer Care & Service Representative

$15.00/Hr. PLUS MONTHLY BONUS!!

(ONSITE POSITION) 4902 W Sligh Ave., Tampa, FL 33634

At OneTouch Direct (OTD) we provide a positive culture-focused environment where we appreciate and recognize our people.

We’re looking for professionals to represent AT&T who can quickly absorb and retain product knowledge. Customer Service Representatives will handle inbound calls for AT&T FirstNet "first responders" providing customer care to help resolve issues, perform account reviews, and a GREAT customer experience. If you are passionate about taking care of people and have a working knowledge of tech products, we can't wait to work with you!

WHAT YOU’LL DO:

Provide inbound customer service for AT&T business First Responders.
Resolve issues and consistently provide a great customer experience.
Become part of this exciting opportunity with the OneTouch Direct family and start earning great pay PLUS monthly bonuses today!

Requirements
Excellent communication and written skills
Professional telephone etiquette
Passionate about resolving issues and creating a great customer experience
Ability to handle high-stress situations and escalated issues
1-2 years retail or customer service/call center experience is an asset
Knowledge of Mobility and Data products is an asset
High School Diploma or equivalent is required.
Benefits
WHAT YOU’LL EXPERIENCE:

Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
Benefits: Health Care Plan (Medical, Dental & Vision)
Growth: Opportunity for professional advancement as we grow!
Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups
Referrals: Refer a friend and earn up to $2,000 per person!