Job Board

Title: Acute Care Manager (RN, LPN)

Status: Hourly

Location: Clinical Site (Varies, some travel required)

Direct Reports: None

Summary of Position

Under the direct supervision of the Population Health Manager, this person works collaboratively with Providers, clinical support staff, and other health care professionals to optimize care for patients in a team-based approach to care. The Acute Care Manager (ACM) is an integral part of the team and is responsible for the day-to-day prioritization of interventions on a list of required services for patients on Providers’ panels. The work of the ACM will be driven by established quality benchmarks and clinical practices including, but not limited to, Uniform Data System (UDS), Patient Center Medical Home (PCMH), and Healthcare Effectiveness Data and Information Set (HEDIS).

*** This position will work with patients in both our Statesville and Mocksville locations. ***

Minimum Qualifications

Excellent verbal communication skills. Must be able to manage changing priorities. Requires excellent organizational, problem solving, and critical thinking skills. Proficiency in Microsoft Office Suite. Aptitude and understanding of a QI process methodology and proficiency in EMR documentation and electronic chart review.

Experience: Minimum of (3) years of experience a public health or ambulatory care settings

Education: Associate’s Degree or Bachelor’s Degree in an Allied Health field from an accredited college or university, Licensed Practical Nurse (LPN) or Registered Nurse (RN) preferred.

Licensures/Certifications: Unrestricted license in the state of North Carolina (if applicable), current BLS certification.

Key Responsibilities

• Analyze data for assigned panels (i.e. analyze standard reports related to priority conditions, PCMH, UDS, HEDIS, GPRO, show rates, cancellations, patient care contacts, as appropriate) to determine trends, gaps, and process improvement.
• Conduct a pre-visit panel assessment to proactively drive care team communication related to required service delivery during scheduled encounters (i.e. huddles, pre-visit planning, recalls, follow-ups).
• Maintain knowledge of daily patient schedule to assess availability and triage work-ins.
• Triage walk-in patients and provide education utilizing the organization’s evidence-based select criteria for education and triage.
• Coordinate quality improvement (QI) strategies with oversight from the Practice Manager and the assigned QI Champion as directed by the Kintegra Health QI Department working with QI Champions.
• Maintain detailed knowledge of role of providers, support staff, and EMR documentation standards in order to understand and analyze clinical quality reports.
• Facilitate new patient education related to the Medical Home concept, Patient Portal, Kintegra Health ancillary services, as well as the Team-Based Approach to Care.
• Act as a liaison between patients, clinical teams, clinical operations, patient services, customer care departments, etc.
• Manage ED follow-up for assigned panels.
• Assist providers with inbox management, some MRV tasks and other duties as assigned.

Kintegra Health Core Requirements

1. Patient First – An approach to care that holds primary the wellbeing and desires or the patient.
2. Build not Blame – Fostering an acceptance of openness, honesty, and fairness in words, deeds, and the use of organizational resources judiciously for both internal and external customers.
3. Cooperation and Flexibility – Related to an internal belief that we function as part of an interdependent team with only shared gains or losses, thereby committed to assisting whenever possible beyond the prerequisite job description.
4. Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact, and care for people across cultures, while having an acute awareness of one’s own culture.

Kintegra Health is a community-sponsored, family-centered provider of health care, health education, and preventive care services without regard for the patient’s ability to pay. We screen potential employees to first ensure alignment with our core requirements, followed by the requisite position skill set. In doing so, we need staff committed to this mission who do their best to live and work the characteristics of our core values as we strive to care for ever-increasing members of the communities we serve.

Our goals are:

• To provide continuing comprehensive and accessible primary care services to individuals and families of all economic levels within the counties we serve.
• To provide primary care services to meet the physical as well as social health needs of individuals and families, promoting health maintenance, providing timely diagnostics, treatment, and referral services.
• To emphasize preventive care through patient and community education to help individuals become aware and responsible for their own health behaviors.
• To employ an interdisciplinary team approach in collaboration with other community providers to provide a continuum of appropriate patient/family-oriented care in a cost-effective manner.