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Job Summary: Home Care (HC) Scheduling Coordinator is responsible for coordinating high volume participant and caregiver schedules, fielding a wide variety of phone calls, and general administrative tasks. HC Scheduling Coordinator has availability for on-call duty as needed.

Education: High School Education required; associate degree preferred

Experience: Minimum one year of employment in an office setting

Licensure, Registry or Certification Required: NC Drivers’ License

Special Training: Must be able to work effectively in a team environment. Must possess excellent communication, interpersonal skills. Be knowledgeable in multiline computer operations and phone systems as well as excellent writing and reporting skills. Have at least one-year experience with the frail elderly population.

Immunizations: Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.

Key Responsibilities

• Represents PACE of the Southern Piedmont with accurate and comprehensive information as requested by guests, visitors and staff.

• Develops and coordinates participant and employee schedules

• Confirms time in ADA Care

• Ensures appropriate staffing patterns under the direction of the Home Care Agency Supervisor

• Knows about and consistently follows confidentiality and privacy policies and procedures

• Knowledgeable of all PACE of the Southern Piedmont services

• Assists with completing participant surveys to assess satisfaction

• Participates in on-call duty after-hours and on weekends as needed

• Assists Home Care Agency Supervisor with delegated tasks

• Performs general administrative tasks

• Other duties as assigned

Kintegra Health Core Requirements

1. Patient First – An approach to care that holds primary, the well-being and desires of the patient

2. Build not Blame – Focusing first on finding fault with the process rather than the person

3. Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources  judiciously for both internal and external customers

4. Cooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description

5. Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.

We are an equal opportunity employer and value diversity.