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Seasonal Customer Service Representative - Chester, VA

TDB Communications is currently seeking  an On-Site Customer Service Representatives (Level I) for our Contact Center in Chester, VA. We are looking for enthusiastic, experienced people to continue to make a positive impact on our customers.

On-site Hours of Operations:

Sunday  - Saturday 7 AM to 10 PM EST

CSRs will receive a 10% hourly rate shift differential for hours worked between 7 PM to 10 PM EST.

Compensation: $17.20* per hour + H&W

This is an SCA position with Health & Welfare (H&W) dollars—also referred to as fringe dollars - are contributed by your employer to help pay for your benefit coverage as required by the Service Contract Act obligation. There is an H&W contribution for every hour you are paid (including PTO, but excluding overtime hours), up to 40 hours per week or as defined by the applicable Wage Determination. This H&W contribution is utilized to pay for benefits. H&W rate: This is not part of your pay rate.

Responsibilities:

Utilize standard technology such as a telephone, e-mail, and web browser.

Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and claims-specific information.

Follow established and documented policies and standard operating procedures, such as filling out timesheets and adhering to privacy rules.

Assist the caller with filling out an online application and submitting it electronically to the plan provider for processing.

Complete basic call logs related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.

Escalate calls as needed and required.

All personnel will be required to undergo program update training as the program changes.

May be required to work holidays and Overtime may be required.

Other duties as assigned.

Basic Qualifications

At least a High School diploma or GED.

Must be able to speak and read English clearly, professionally, and fluently.

Must be able to type a minimum of 20 WPM.

At least 1 year of experience working with a PC and the Windows operating system.

At least 1 year of experience working within established contractual turnaround times.

Preferred Qualifications

At least 6 months of customer service experience.

Excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.

Ability to work as a member of a team.

Physical Requirements and Work Environment

Prolonged sitting throughout the workday with occasional mobility required.

Corrected vision within the normal range.

Hearing within normal range. A device to enhance hearing may be provided if needed.

Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone.

Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

Screenings Required
To be eligible for this job opening, individuals applying for this position must successfully undergo a background check. Additionally, candidates are expected to participate in a work skills assessment as part of the screening process. We strongly urge applicants to maintain open and proactive communication with TDB Communications Recruiting and HR, as we aim to fill our vacancies promptly. Failure to respond may lead to disqualification from this opportunity.

   Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement

TDB Communications is an Equal Opportunity Employer. All employment decisions at TDB Communications are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice 

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.