Operations Coordinator
Posted: 25 February, 2025
Organization: CDR General Services LLC
Location: Baton Rouge, LA
Location: Baton Rouge, LA
Hours: Day Shift
Competitive Salary
Job Summary:
We are seeking a highly organized and detail-oriented Operations Coordinator to oversee the daily operations of our housekeeping team. This role ensures that all cleaning services are delivered efficiently, maintains communication between staff and clients, and supports overall business operations. The ideal candidate is proactive, has strong problem-solving skills, and excels at multitasking in a fast-paced environment.
We are seeking a highly organized and detail-oriented Operations Coordinator to oversee the daily operations of our housekeeping team. This role ensures that all cleaning services are delivered efficiently, maintains communication between staff and clients, and supports overall business operations. The ideal candidate is proactive, has strong problem-solving skills, and excels at multitasking in a fast-paced environment.
Key Responsibilities:
- Scheduling & Coordination:
- Create and manage daily work schedules for housekeeping staff.
- Assign cleaning tasks based on location, staff availability, and client needs.
- Ensure appropriate staffing levels to meet operational demands.
- Staff Supervision & Support:
- Act as the main point of contact for housekeeping staff.
- Monitor employee performance and provide feedback or training as needed.
- Assist in hiring, onboarding, and training new housekeeping employees.
- Quality Control & Compliance:
- Conduct regular inspections to ensure cleaning standards are met.
- Address and resolve client complaints or service issues.
- Ensure compliance with health, safety, and company policies.
- Inventory & Supplies Management:
- Track and order cleaning supplies and equipment as needed.
- Ensure housekeeping teams have necessary materials for their tasks.
- Client & Customer Service:
- Maintain strong relationships with clients and respond to service requests.
- Gather client feedback to improve service quality.
- Assist in generating quotes and contracts for new clients.
- Administrative & Reporting Duties:
- Maintain records of staff schedules, payroll hours, and client interactions.
- Prepare operational reports and update management on key performance metrics.
- Assist in budget planning and cost control efforts.
Qualifications & Skills:
- Proven experience in operations, hospitality, or housekeeping management.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal abilities.
- Ability to problem-solve and handle scheduling conflicts effectively.
- Proficiency in Microsoft Office (Excel, Word) or scheduling software.
- Knowledge of housekeeping best practices and safety regulations.
- Ability to work in a fast-paced, dynamic environment.
Preferred Qualifications:
- Experience in the cleaning or hospitality industry.
- Familiarity with workforce scheduling software.
- Leadership or supervisory experience.
Work Environment & Physical Requirements:
- May require occasional on-site visits to inspect housekeeping services.
- Ability to stand, walk, and move supplies as needed.
- Some weekend or evening availability may be required.
