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You are responsible for running the grooming department for a Biscuits & Bath location and performing all services that are booked for you. This includes ensuring all services are completed in a high quality, consistent, and safe manner, irrespective of whether you personally provide the service. You are also responsible for supervising, training, and developing any other associates that work in the grooming department, including Bathers, Apprentice Groomers and Groomers.

Key Responsibilities:

• Providing high quality grooming services
• Communicating directly with clients both before and after all services
• Communicating all issues (e.g. nicks, ticks, etc.) with clients and Shift Supervisors
• Helping book business for the grooming department on a regular basis by:
  • Passing out your business cards
  • Soliciting in house business for additional services
  • Networking with loyal clients
  • Booking follow up appointments before clients leave
• Supervising, training, and developing all other grooming staff
• Maintaining the cleanliness of the grooming room
• Ensuring that equipment is clean and in good working order
• Documenting notes in our computer system

Other Expectations:

• Prices for all services will be determined by Biscuits & Bath
• On occasion you will be expected to perform services at discounted rates or complimentary
• You are expected to perform complimentary touchups and redo’s as necessary to ensure complete client satisfaction
• You are expected to do only haircuts unless there is not a Bather, Apprentice Groomer, or Assistant Groomer available

Supplies and Equipment: You are responsible for providing all of the equipment necessary to perform your job at your sole expense (e.g. scissors, clippers, brushes, etc.). Biscuits & Bath will provide tables, dryers, cages and shampoos.

Performance Metrics:

• Quality of your grooming work
• Frequency of client communications
• Number of incidents
• Customer loyalty
• Ability to train and develop talent
• Cleanliness of the grooming room

• High School diploma or GED.
• Minimum of three years grooming experience.
• Minimum of three years leading and developing bathers and groomers.
• Knowledge of Biscuits & Bath and a genuine interest in the well-being of dogs.
• Experience grooming dogs of all breeds, sizes and ages.
• Ability to learn and adhere to the company’s standards and procedures.
• Excellent interpersonal and communication (both verbal and written) skills.
• Ability to juggle a variety of responsibilities, while balancing competing deadlines in a fast-paced environment.
• High degree of independent decision-making and problem-solving capability.
• Ability to follow instructions.
• Strong attention to detail.
• Excellent time management and organizational skills.
• Ability to withstand prolonged exposure to water and soaps
• Must be physically fit to lift dogs 50+ lbs, stand for extended periods of time and perform requirements of the job.
• Ability to work a varied schedule including days, evenings, weekends and holidays.